Solutions
Omnichannel, nearshore contact centre services and staff leasing
Our contact centres in Australia, New Zealand and Fiji can deliver incremental sales and revenue growth while providing a delightful customer experience whether it be interacting through an inbound service centre.
Our solutions offer a truly seamless omnichannel customer experience across multiple touch points to your customers, that integrates all methods of contact across one platform. Together, we can address the changing demands of your business, to figure out if you need to supplement your existing operations or need someone to take over your entire customer service operation.
Whether you’re looking to service existing customers, ramp up customer acquisition or need a partner to improve your overall customer experience, we work with you to build a solution that aligns with your business goals.
Our amazing new Fiji facility offers world-class service and competitive pricing – find out more here.
Back Up Staffing & Overflow
Staff Leasing
BPO & Back Office
Contact Centre Outsourcing & Co-Sourcing
Accounting as a Service
Omnichannel, Chat & Social Media
How can we help you?
Solutions that deliver results
Welcome to CDM Direct, a specialist customer experience management company that provides tailored solutions to help medium to large organisations maintain excellent customer service levels across multiple channels.
Results we have delivered
Our Case Studies
365 Roadside Assist – 24/7 Support and Efficient Contractor Management
Credit24 – live chat for inbound sales
Danoz – high volume order processing from TV ads
DTR – outbound follow up increases sales
Dyson – ramping up a product recall team urgently
Nissan – headcount reduction while handling a product recall
Scandia – outsourcing customer to improve grade of service
Winc – reconnect with 100s of trade customers
