Insight
Here you will find CDM Direct's thought leadership blogs and white papers to download.
Resources
Insight driven innovation
Read the latest thought leadership and case studies from CDM Direct.
Podcasts
Podcast: Roadside Rescue Revolution
4 October 2024
Breakdowns happen. When they do, your customers need fast, reliable support. But running a roadside assistance isn’t easy – and it’s probably not your core business.
Podcasts
Podcast: Accounting as a Service
20 September 2024
In the dynamic business landscape of Australia and New Zealand, your focus should be on strategic growth and innovation, not on the complexities of accounting, bookkeeping and HR administration.
Blog
Navigating Data Privacy Compliance for Remote Staffing & Outsourcing
4 September 2024
Remote work and offshore outsourcing have become integral parts of business operations worldwide, including in Australia. The flexibility and cost-effectiveness of remote staffing make it an attractive option for many…
Blog
6 Strategies to Elevate Your Social Media Recruitment Game
25 July 2024
In the digital age, where social media is the hub of interaction, leveraging these platforms for recruitment is a game-changer. With the right approach, you can transform your social media…
Blog
Unlock Potential, Drive Innovation: 12 Strategies for Upskilling & Reskilling Your Workforce
19 June 2024
Here are 12 strategies to upskill & reskill your talent pool, fostering a culture of continuous learning. By implementing these strategies, you can cultivate a highly skilled and adaptable workforce,…
Blog
Remote Talent
16 May 2024
???? Elevate Your Operations with Our Premier Remote Talent Services ????
Blog
Back Up and Overflow Support
16 January 2024
Unlock Business Success with Unmatched Backup and Overflow Support from CDM Direct!
Blog
Meet Our Fiji Team
13 November 2023
Meet some of the friendly and professional team in our Fiji contact centre, where we work for Australian businesses bringing them and their customers closer together.
Blog
Outsource, Offshore, or Automate?
25 October 2023
All companies need to provide customer service. If your business is large enough you probably do that through a contact centre. To get the best value for money, or return…
White Paper
Doing Business in Fiji
14 October 2023
Fiji, a tropical paradise located in the South Pacific Ocean, is world-renown for its stunning beaches and crystal-clear waters. But in recent years it has also become a highly attractive…
Blog
Is offshore labour hire the answer to your recruitment woes?
18 September 2023
The unemployment rate in Australia is as low as it’s ever been, and a record 28% of companies are reporting vacancies – nearly 3 times more than before the pandemic.…
Blog
How to solve your staff shortage issues without hiring anyone
26 August 2023
As you have probably noticed, it’s a tough job market right now. Not for employees – who are being courted like never before – but for employers, many of whom…
Blog
Managing peak volumes by deflecting calls to digital channels and self-service
13 June 2023
Managing peak volumes is one of the biggest challenges any contact centre operator has to deal with. Whether your peaks are seasonal and predictable, or one-off, unexpected events you need…
Blog
Outsourcing to Fiji: Why your contact centre can flourish in this Pacific paradise
28 May 2023
In the wake of the pandemic, many contact centres have had to adapt to new ways of working. Customers are becoming more demanding, interactions are getting ever more complex, and…
Blog
6 Ways to Manage Peaks in Call Volumes in Your Contact Centre
29 April 2023
Peaks in call volumes can happen out of the blue, but usually you can predict them. Retailers know they need to cope with the increase in activity that happens between…
Blog
Why Should You Invest in Improving Your Customer Service
13 February 2023
Customer Service is a great way to increase sales and improve on your customer relationships while keeping costs low. Great customer services leave customers feeling satisfied, and helps create trust…
Blog
The Process of Database Cleaning
13 February 2023
Consumer data is an important source of information that a business can collect and access themselves. Once collected and analysed, it can give you valuable insight and can be used…
What would you like to achieve today?
Even if you do not know exactly what services you need, you probably do know what business results you want to achieve. Whether that's to reduce your costs, improve your customer metrics, make more sales, or use technology to transform CX, use this form to get in touch for an initial chat about your goals.